"Been several years and still dry"
My basement was so bad, with regular water leaking into an dated finished basement, it was left to rot, mold and mildew. I knew if I could smell my basement, then so could everyone else. Within a couple weeks after installation and heavy rains to come, my basement remained dry and the Humidex was worth its weight in gold cleaning up my basement air. It has been several years and still dry and now my basement has been refinished for keeps. Thanks again for a great product and service.
Dana B. | Syracuse, NY
"We've made a play area for the kids"
We have a common home that had a seepage in the spring and fall. Our usable space seemed to shrink when we needed it most for the kids. Since the installation, we've made a play area for the kids and our Humidex works awesome for controlling basement humidity. We are very happy with the service provided by Basement Waterproofing. Thanks so much.
Sammy & Catherine L. | Interlaken, NY
"If there is a problem, they will fix it"
Professional and really nice people. I am satisfied. I like the fact that if there is a problem, they will fix it. I would hire them again!
Jeanne Z. | Jamesville, NY
"Price was much more reasonable than other quotes"
Young, but knowledgeable crew. Answered all my questions and explained the procedure. Liked that this was an option instead of digging a trench in my basement. Price was much more reasonable than other quotes for the trench method. Very little disturbance of my foundation plantings.
Homeowner | Liverpool, NY
"Neat, efficient, and polite."
Good workers. Neat, efficient, and polite. I’m very satisfied. And the work is covered by a warranty.
Robert S. | Liverpool, NY
"Exceeded my expectations"
The wall they built exceeded my expectations. The men worked very hard to do a precise job and the cleanup was excellent. I'm glad I took their advice and went with the natural stone; it is strong and beautiful. The project was done in 4 days and the price was reasonable. The owner repeatedly stopped by the site to make sure the work was done according to plan. I highly recommend them.
Homeowner | Syracuse, NY
"We can do that"
When the salesman came to give me an estimate, the work he proposed wasn't quite what I was looking for. When I explained what I wanted, his response was "We can do that." First company to say and do that
Homeowner | Endicott, NY
"One of the best decisions we could have made"
Underground springs and rainwater were constantly seeping into our cellar. Called (Basement Waterproofing) to give an estimate, and even did the work in one week. The workers were professional, cleaned up after themselves, and even got the job done in one day. It has been wonderful. I still check my cellar when the rain is heavy only to find it dry. It is one of the best decisions we could have made. It has been worth every penny we paid.
Tamara S. | North Bay, NY
"Five Stars!"
So far, my experience has been nothing but delightful. The consultation session answered all my questions and even added details that showed the Consultant’s experience. I didn’t have a very severe problem and I was told the bentonite can take 60 to 90 days to lock in so I’m still waiting for the 90 days to pass to make my final assessment on the resolution of my problem. I feel confident it will be good or, if not, I will be assisted to make it right.
Diana C. | Seneca Falls, NY
"Friendly and Eager to Please"
Everything went as planned. Both guys were friendly and eager to please. So far our experience with the product has been positive. I have given your brochure to friends and colleagues.
Richard T. | Johnson City, NY
"A Great Resource"
As a realtor, this is a great resource! I've already referred several clients to you!
Darlene B. | Burnt Hills, NY
"Completed to Our Satisfaction"
Project was completed to our satisfaction in a couple of hours. Two men were on the workcrew, they were courteous and communicated with us more than once during the project. They explained the need to put holes in some of our asphalt driveway, and there were no surprises.
Maureen H. | Albany, NY
"Basement is Dry"
I would recommend this company. They stopped and help control a water issue in my basement. I live at the bottom of a hill and I get all my neighbors run off water. After there work was completed in my basement, my basement is dry and my sump pump operates correctly.
Vincent M. | Clarence, NY
"Pleased with the quote"
We were pleased with the price that was quoted, much less than others. The crew arrived at 10am and had the job completed at 2pm. The crew was courteous, efficient, & cleaned up after they were done. Excellent work! We will recommend them to everyone.
Sandra O. | Rome, NY
"These are the professionals to call"
We called Basement Waterproofing in Rome and a representative came to our home and examined the problem. He explained in detail what they would do to correct it. The work was done promptly and professionally. The men doing the work explained what they we we doing. We have no more water issues. If you have a water problem, these are the professionals to call. They guarantee their work.
Barry H.
"I love my home and that's because of Basement Waterproofing"
I had heard about Basement Waterproofing, made the call and they came to inspect the basement and let us know what needed to be done. What a clean group they were besides, being kind and considerate when I asked questions. I cannot say enough about James and his company. His calls were prompt and I never had to worry. I hated going into a wet cellar in a new home but, I can honestly say I love my home and that's because of Basement Waterproofing.
Marty M.
"Excellent communication and quality work"
These guys are great! Excellent communication and quality work. It's evident they've been in a business a long time and know what they're doing.
Scott T.
"Perfect balance of professionalism and character"
James at Basement Waterproofing brought a perfect balance of professionalism and character to our very unique situation. He quickly addressed any concerns that we had and did a wonderful job of assuaging the doubts of my wife during a very difficult time. Basement Waterproofing 100% fixed my issue and guaranteed the repair for life.
Michael G.
"Since the installation, I have not had any moisture in the cellar"
They installed basement waterproofing system around the entire perimeter of the basement. Since the installation, I have not had any moisture in the cellar. I found them to be very efficient, professional, thorough and easy to work with. Would highly recommend them to anyone.
David V.
"Truly does exceptional work"
Basement Waterproofing truly does exceptional work. I've had issues with my cellar for years and I was never able to completely use my basement the way I wanted to. I have been so pleased with the quality of the work done and the company even warrantied their work. I'm glad I decided to go with Basement Waterproofing.
Margaret B. | Bayonnet, NJ
"We've seen NO water in our basement"
They did a great job; the work was done in the time promised (actually, they finished before originally planned). The workers were professional, efficient and made sure to clean up everything before leaving. We've had some rain since the work was done and we've seen NO water in our basement.
Dianne D. | Utica, NY
"The warranty was huge"
Basement Waterproofing did an excellent job, the representative was very professional in the description of the product and the warranty was huge. The crew did a wonderful job and the office staff answered all concerns with no issues. Would recommend BW to anyone who is having a water problem.
Dominick S. | Utica, NY
"Outstanding price"
Outstanding work at an outstanding price. Highly recommend for anyone with wet basements that want their homes to stay completely dry and mildew free.
Ronald S. | Utica, NY
"Couldn't be happier"
Totally dry when snow melted and dry every time it rains. Our cellar used to flood whenever there was a strong rain. Couldn't be happier with Basement Waterproofing Inc.!
Dan D. | Rome, NY
"Totally professional"
Basement Waterproofing installed a system in one of our properties, solved my problems. Was totally professional, great job, highly recommended.
Gary D. | Verona, NY
"Provided an atmosphere suitable to my children"
They provided a warranty for my walls which was important to me. Their salesman was not pushy and even proved to be knowledgeable. The office staff is first rate with efficiency. The crew doing the work was hard working and knowledge with flexibility to my request. I can proudly say that I have a dry basement and as a parent have provided an atmosphere suitable to my children who play down there. Thanks again for such a great customer oriented company.
Bethany | Oneida, NY
"Very Clean"
They were very knowledgeable and efficient. Their work was very clean. I highly recommend them.
Farah S. | Loudonville, NY
"Very pleased with personnel and service"
We were very pleased with personnel and service and have already recommended BWI to friends experiencing similar issues. Thank you!
Art B. | Oneida, NY
"Warranty coverage far beyond what the other companies were offering"
I loved that the warranty for Basement Waterproofing was not only transferable but also covered the walls and the entire basement floor. My basement is dry and I paid less than the competition and got warranty coverage far beyond what the other companies were offering. You can't even compare apples for apples as there is not another company offering what Basement Waterproofing offers in their warranty.
Todd & Lynette | Saratoga, NY
"My family's health was affected by our wet basement"
I never considered how much my family's health was affected by our wet basement. Had I realized this, I certainly would have dried my basement sooner and now consider the cost a bargain when contrasting the result. Basement Waterproofing Inc. is a great company with a great product and the service to back it up.
Pat & Steven | Carthage, NY
"Effective and Honest"
Good company. Good, effective and honest communication. Fair pricing and polite customer service. Quality work and prompt service. I would recommend them without reservation. A company with years of experience and an earned reputation for winning customer confidence.
Dan S. | Holland Patent, NY
"Step-by-step detail"
Every question was answered in great step-by-step detail. Upon completion, I realized that this company had done everything they said they were going to do. I would sincerely recommend this company if drying your basement the first time is important to you.
Louis | Syracuse, NY
"An A+ rating"
The representative was professional and sincere. Not being "pushy", he left me a contract and gave me some references and explained the written lifetime transferable guarantee. An A+ rating with the BBB and 26 years experience in doing just basements gave him a lot of confidence in what he was representing. My basement is finally dry and there is a resolution to a wet basement and that is Basement Waterproofing Inc.
Kim & David | Walton, NY
"I've been taken care of"
When I contacted a local company that held a warranty on the home I moved into, they told me the warranty was void. I hired Basement Waterproofing to do the job and not only is it dry, but BW Inc fixed the area voided by the other company at no charge to me. They assured me if I had problems in any area that I would be taken care of and to this date that is what I have been.... taken care of. Basement Waterproofing will always have my referral.
Robert & Sandy D. | New Hartford, NY
"Every detail spelled out"
Very professional staff, timely appointments, every detail spelled out on the contract.
Cathleen D. | Liverpool, NY
"Knowledgeable, well-mannered, prompt and friendly"
Their workers are knowledgeable, well-mannered, prompt and friendly. The owner came to my house to make sure everything was according to our contract, and sent his time explaining my questions.
Tony T. | Clinton, NY
"Thrilled with the results"
Friendly, knowledgeable, professional. I was happy with the communication leading up to the project (and they followed up after the job was complete!), I am pleased with the work that was done and I am thrilled with the results. I would definitely recommend Basement Waterproofing!
Kimberly M. | Cicero, NY
"My basement is now a usable space"
I hired Basement Waterproofing for wet basement work, discussed the options, and they completed it on time. My basement is now usable space for work or play. I would rehire this team for other projects.
Fredrick A. | Mayfield, NY
"Completely dry up our problems!"
We had a major water issue with our basement and this company was able to use a very unique method to completely dry up our problems!
Gigi P. | Cairo, NY
"Superior product and professional installation"
It is truly an amazing company. Besides providing a superior product and professional installation their customer service is incredible. This review does not do this company justice.
Steve S. | Unadilla, NY
"The job carries a 100% guarantee"
They showed up as promised, worked effectively and I like the fact the job carries a 100% guarantee.
Don E. | Glens Falls, NY
"Very hard workers"
They did a great job. Showed up on time and were very hard workers.
Dee K. | Rome, NY
If your Rochester, NY home has excess humidity issues, leaks, or if you’ve noticed a musty smell in certain areas, then it’s likely that you probably are experiencing mold growth of some kind. It takes a qualified mold removal contractor to test for mold, evaluate the results, and make the proper recommendations based on the type of mold that’s found in your home.
